Management

Our top management is responsible for more than 70,000 employees in over 40 countries across the globe. It defines the long-term strategy of our company.

In order to offer our worldwide customers innovative solutions quickly and flexibly, we have organized Arvato into four business units: Arvato CRM Solutions for the area of customer relationship management, Arvato SCM Solutions for supply chain management solutions, and the business units of Arvato Financial Solutions and Arvato Systems. Our core markets are Germany, France, the UK, Spain, China and the US, with a further focus on the growth regions India, Poland and Turkey.

Arvato Board

Thomas Rabe

Chairman and CEO Bertelsmann

Career Milestones
 

Since 2012

Chairman and CEO, 
Bertelsmann, Gütersloh, Germany
 

From January 2006

Chief Financial Officer
Bertelsmann AG, Gütersloh, until 2008 also Head of Bertelsmann Music Group
 

2000

Chief Financial Officer 
RTL Group, Luxembourg
 

1996

Clearstream International
after 1998: Member of the Board of Directors, 
Chief Financial Officer
 

1993

Head of Acquisitions
Beteiligungsgesellschaft Neue Länder, Berlin
 

1993

on as Director Controlling
Treuhandanstalt, Berlin
 

1991

Treuhandanstalt, Berlin
 

1990

Associate at the Forrester Norall & Sutton law firm (now White & Case), Brussels
 

1989

Directorate-General for Financial Institutions and Corporate Law 
European Commission, Brussels

 

Education
 

University of Cologne 
Doctoral Studies 
Doctor of Economics (Dr. rer. pol.)
 

RWTH Aachen / University of Cologne
Economics Department 
Diplom-Kaufmann (MBA)
 

Ecole Européenne, Brussels

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Bernd Hirsch

CFO Bertelsmann

Career Milestones
 

since April 2016
Chief Financial Officer
Bertelsmann, Gütersloh
 

2009

Chief Financial Officer
Symrise AG, Holzminden
 

2002

Chief Financial Officer
Carl Zeiss Meditec AG, Jena
 

2001

Director Mergers & Acquisitions
Carl Zeiss Gruppe, Oberkochen
 

1998

Audit Manager
Arthur Andersen, Stuttgart

 

Education
 

University of Würzburg
Degree in Business Administration
Diplomkaufmann

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Immanuel Hermreck

CHRO Bertelsmann

Career Milestones
 

Since January 2015

Chief Human Resources Officer
Bertelsmann, Gütersloh / Germany
 

2006

Executive Vice President Human Resources 
(since 2011 as a member of the GMC)
Bertelsmann, Gütersloh / Germany
 

2005

Head of Corporate Management Development
Bertelsmann, Gütersloh / Germany
 

2000

Head of Bertelsmann University
Bertelsmann, Gütersloh / Germany
 

1999

Head of the Media Economics department, Managing Director of the Media Academy Cologne
Bertelsmann Stiftung, Gütersloh / Germany
 

1998

Consultant in the Media department, Head of the Summer Academy on Business Journalism
Bertelsmann Stiftung, Gütersloh / Germany

 

Studies
 

Studies in Communication and Economics, Universities of Muenster, Munich and Stanford,
MA and PHD

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Thomas Mackenbrock

CSO Arvato

Thomas Mackenbrock was appointed Chief Strategy Officer of Arvato in January 2017. Prior to that, he worked for Bertelsmann in several departments, roles and countries. In 2006, he began his Bertelsmann career in Corporate Development at the headquarters in Gütersloh. In 2008, he took over responsibility for the Business Development department. Starting in 2012, he built up Bertelsmann Brazil Investments (BBI) and the Bertelsmann Corporate Center in São Paulo as Managing Director. Most recently, he served as Executive Vice President Global Business Strategy at the music subsidiary BMG, where he was responsible for Brazil and China.

Before he joined Bertelsmann, Mackenbrock worked from 2000 to 2006 for McKinsey & Company in the fields high-tech, telecommunications and media.

Mackenbrock studied business and economics in Ingolstadt, Chicago and Leipzig and obtained his doctorate at the Martin Luther University of Halle-Wittenberg. He is married and has two children.

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Rolf Hellermann

Chief Financial Officer Arvato 

Rolf Hellermann has been Chief Financial Officer (CFO) of Arvato since July 2015. In addition, he has been serving as head of Bertelsmann’s Corporate Controlling and Strategy department since 2012.

After studying business administration in Vallendar, Los Angeles and Nancy, Hellermann completed his studies with a doctorate from the WHU – Otto Beisheim School of Management in Vallendar. Immediately afterwards, in 2004 he joined Bertelsmann’s Corporate Controlling and Strategy department and in 2008 was appointed Vice President in charge of corporate controlling and investment controlling for Random House, Arvato and Direct Group. During his Bertelsmann career, Hellermann has also completed postings at RTL Group in Luxembourg and Gruner + Jahr in Hamburg.

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Andreas Krohn

CEO Arvato CRM Solutions

Andreas Krohn has been the head of CRM Solutions at Arvato since December 2014. He was born in 1959 in Westerstede, Germany.

Krohn began his professional career at Arvato after studying business in London, Reutlingen and Fontainebleau as an assistant to the management of Mohn Media. After serving in further management positions, he switched to Arvato Services in 1995. From here on, he concentrated on the rapidly expanding airline business, which he used as the basis for expanding the company’s business with customers from the tourism industry over the following years. He also oversaw the development of Arvato’s service segment in Asia during the same time. Krohn was responsible for all of Arvato’s CRM activities in Germany in 2013 and 2014. In December 2014 he took over the company’s international CRM activities bundled under the CRM solution group.

In his new position, Krohn is strengthening his focus on the strategic realignment, international cooperation and digital transformation of Arvato’s global CRM business.

Krohn is married and has three children.

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Frank Schirrmeister

CEO Arvato SCM Solutions

"At Arvato, entrepreneurial freedom and great teamwork form the ideal basis for mastering the diverse tasks and challenges we and our customers face every day."

Frank Schirrmeister has been a member of the Arvato Executive Board since August 2014 and is head of the Arvato SCM solution group. He was born on April 29, 1965, in Herne, Germany.

After studying electrical engineering at the Rhineland-Westphalian Technical University (RWTH) in Aachen, he began his career as a senior adviser at the Arthur Andersen & Co. consultancy firm (now Accenture).

In 1994 Schirrmeister moved to Arvato, where he held management positions in Gütersloh and Versmold. In 1999 he was appointed vice president with responsibility for the global business operations of the Arvato client Microsoft. He has served as CEO of Arvato distribution GmbH since 2004.

Schirrmeister lives in Bielefeld with his wife and two children.

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Frank Kebsch

CEO Arvato Financial Solutions

Frank Kebsch, CEO Arvato Financial Solutions has been working at different subsidiaries of Arvato Financial Solutions since 2000. He was born on September 15, 1965 in Dortmund.

He studied Economy at the Ruhr University in Bochum and started his career as a Key Account Manager at the Westfalenbank AG in Bochum. In 2000 he moved to the BFS finance GmbH, an Arvato Financial Solutions company, where he held successive management positions for the next years. From 2000 to 2001 he was Head of Credit Department at the BFS finance GmbH. Until 2005 he was the responsible Managing Director at the BFS risk management GmbH and the BFS risk & collection GmbH. In 2005 he was nominated to be the Managing Director and Head of Collection for the total group. Between February 2014 and Mai 2016 he has been the responsible CEO for the Region Central Europe at Arvato Financial Solutions. Kebsch has been CEO of Arvato Financial Solutions since June 2016.

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Matthias Moeller

CEO Arvato Systems

Matthias Moeller is CEO of Arvato Systems.

After studying computer science and business administration, he joined Bertelsmann Arvato in 1995 where he has held various roles.

He has been a part of the senior management team for IT Services since 2003. In 2012 Matthias Moeller was appointed Managing Director of Arvato Systems perdata GmbH with responsibility for IT Solutions and Services in the Utilities market unit.

On 1st April 2016, he took on the role of CEO of the Arvato Systems Group.

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Management Arvato Systems

Matthias Moeller

Chief Executive Officer Arvato Systems

As CEO of Arvato Systems Matthias Moeller is responsible for Arvato’s Solution Group IT.

After studying computer science and business administration, he joined Bertelsmann Arvato in 1995 where he has held various roles.

He has been a part of the senior management team for IT Services since 2003. In 2012 Matthias Moeller was appointed Managing Director of Arvato Systems perdata GmbH with responsibility for IT Solutions and Services in the Utilities market unit. 

On 1st April 2016, he additionally took on the role of CEO of the Arvato Systems Group.

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Siegfried Bloch

Human Resources

Siegfried Bloch is Chief Human Resources Officer for Arvato Systems.

After starting his career in personnel with Toyota Germany, he held various HR management positions in the Commerce and IT sectors. In 2009 he became head of HR for the IT Solution Group.

Siegfried Bloch lives in Ennepetal. He is married, with one son.

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Hartmut Fries

Utilities

Hartmut Fries is CEO of Arvato Systems Perdata GmbH with responsibility for the company's activities in the Utilities sector. He is part of the Arvato Systems Group management team. After studying social sciences and working for several years as an IT consultant, Hartmut Fries joined Arvato Systems in 1993. Since then, he has perfomed various management roles and functions for Arvato Systems. His responsibilities have included, among other things, developing the SAP consulting business, raising awareness of project and program management across multiple major projects and the establishment of agile best practice methods. Hartmut Fries has been in his current role since the start of 2017.

Born in Siegerland in 1958, Hartmut Fries lives in Bielefeld, and is married with two sons.

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Klaus Holla

Service Delivery Factory

Klaus Holla is Chief Service Delivery Officer at Arvato Systems and part of the Arvato Systems GmbH management team.

After studying electronic engineering he started his career at Henkel where he took a range of roles in Germany and the USA. Moving on to Cognis (now BASF) and Linde AG he gained more experience in managing transformation processes and in January 2015 he came to Bertelsmann as Senior Vice President Infrastructure and Technology, where he has been largely responsible for the development of the new Bertelsmann IT roadmap.

He has been head of Arvato Systems Service Delivery since May 1, 2016.

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Thomas Kathöfer

Commerce

Thomas Kathöfer is part of the Arvato Systems GmbH management team, with responsibility for the Commerce market unit.

The graduate computer scientist joined Bertelsmann in 1995 where he took various leadership roles, with the "Zentrale Informationsverarbeitung GmbH" (Central Information Management) as well as in the telecommunications and internet division of Arvato Systems. He has been in his current role since January 2014.

Thomas Kathöfer was born in Gelsenkirchen in 1958 and is married with four children.

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Marcus Metzner

Marketing

As CMO Marcus Metzner is responsible for the marketing, PR and communications issues of Arvato Systems.

Marcus is a trained journalist, graduate of the Ruhr University Bochum and holds an MA degree. He joined Bertelsmann in 2001 at broadcast software specialist Solutions for Media (part of RTL Group at that time) and moved to Arvato in 2011. Within his different positions at Bertelsmann Marcus continuously focused on marketing and communications issues in the IT sector. Before joining Bertelsmann Marcus was Head of Editorial Staff at different TV production- and marketing-agencies, working for all major German broadcasters as well as for different industry clients. 

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Ralf Schürmann

Media

As CEO of Arvato Systems S4M GmbH, Ralf Schürmann is responsible for all Media market unit activity within the Arvato IT Solution Group.

After completing business administration studies in 1984, he started his career at Daimler Benz AG.

In 1998 Ralf Schürmann joined the Bertelsmann group. After spells in international project management, he moved into the Bertelsmann Music Group, where he was appointed Head of European IT, staying in this role until 2001. At this point, as Vice President, Music and Publishing Solutions, he moved into the sector now known as Arvato Systems.

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Ralf Westhoff

Finances

Ralf Westhoff is CFO at Arvato Systems.

After studying business administration Ralf Westhoff joined Bertelsmann in 1999, where he was employed in various commercial and strategic roles. In 2004, as VP for Corporate Control and Consulting, he took on responsibility for audit and control of the global Arvato service delivery business. More recently, he has been active as SVP for Corporate Control and Strategy in the central department, with responsibility for Arvato Systems. He finally moved fully across to Arvato Systems on April 1, 2016 when he was appointed CFO.

Ralf Westhoff is married, has two children and lives in Gütersloh.

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