eCommerce in B2C Business
Be there for your customers – anyplace, anytime
Fulfill the wishes of your end customers – during every interaction they have with your company. This includes not just online but also point of sale! With every interaction, you can find out more about your customers and meet their expectations even more precisely in the future.
Consistent and personalized customer experiences improve both your sales and your customer retention!
SAP C/4HANA - Commerce
For online retailers, business success crucially relies on the dependability of the solutions being used. Our eCommerce services, which are based on SAP C/4HANA, help you with this – from system integration advice right through to live operation. We provide innovative online retail solutions that will keep growing alongside your business. Your customers can reach you anytime – no matter where or when, and no matter if it’s via computer, smartphone, tablet, or point of sale.
Make it easier for your products to be found – search and navigation functions enable fast product location
Customer service: Consistent customer service across all channels
In order for information to be offered consistently across all channels, it is vital to have cross-system integration. With a multi-channel commerce solution, your customers can use any channel they like.
Projects: Multi-channel projects require an organizational rethink
‘Multi-channel’ entails the structuring and the integration of transparent and non-redundant processes. Although sales and eCommerce have been operating independently for some time now, and although physical retail and online sales are each successful in their own right, there is continuing demand from all sales channels for integrative networks.
Additionally, you are able to communicate identical offers, prices, and services, no matter if they are in a catalog or at a physical retail location; you can fully harmonize your processes for internal sales and field sales. The results speak for themselves – faster and more transparent processes, and more resource savings.
However, big changes like this necessitate an in-depth organizational restructuring of the company’s departments and divisions. The multi-channel concept can only be successful when all the individual areas work together, and if business activities are coordinated accordingly.
For this reason, a multi-channel project is best understood as a change management project in many cases. Only when the multi-channel concept is successful will customer satisfaction increase throughout all the systems and organizational units. We have the expertise that’s needed to support you in the implementation of a custom-tailored multi-channel concept.
Our range encompasses IT services including all the necessary service provision, as well as business consulting services. We will supply you with fresh ideas and new momentum for your e-business that will help you reach your strategic goals. We will provide you with services and support for everything from the implementation of up-to-date IT platforms through to the revision of your business models and the drafting of your business plans.
All from a single source:
- Individually developed front end solutions for online shops
- Online shop solutions and order management systems
- eCommerce solutions custom-tailored to your requirements
Order management systems form a bridge between individual sales channels and the back end, including logistics, customer support, and accounting. They act as data hubs and ensure seamless process flows within the individual systems. A standardized logic layer helps to reduce the demands placed on the interfaces, enabling faster upgrading and roll-outs to new markets.
Product Information Management
By deploying a Product Information Management (PIM) system, we provide standardization and consistent master data management – for all your products and across all channels.
SAP & Arvato Systems
Strong partners for strong solutions
The most important aspect of B2B eCommerce is efficient system integration – internally as well as externally. For this, you need an IT integrator who is proficient with both ERP systems and eCommerce front ends. Arvato Systems is exactly the kind of service partner you need, helping you to establish a B2B shop structure that is both powerful and reliable. In addition, we take care of seamlessly integrating all of your company’s systems.
We support clients all around the world in the planning, implementation, and operation of eCommerce solutions for B2B, B2C, and B2B2C. As one of Europe’s leading business process outsourcing providers, we keep a close eye on technologies and processes:
No matter if it’s warehouse management or logistics, order management or payment systems, or full-scale internationalization – we know all the necessary elements to ensure the success of an omni-channel solution. Our 130 certified eCommerce specialists provide expert support to German and international clients alike in the planning and implementation of their omni-channel strategies.