Change has always been at the heart of retail. But the environment has never changed so quickly; the time to respond to change has never been so short, and customers have never had so much choice. Speed is increasingly important in gaining competitive advantage. But at the same time, this hectic pace shouldn’t be allowed to be a source of errors.
From acquisition to sale, transparency can be created across all processes. Real-time processing offers new opportunities. Our solutions, based on SAP ERP or Retail, are enhanced with the use of best practices. With the new S/4HANA Enterprise Management, we offer fast, straightforward entry into integrated enterprise resource planning. Our Commercial Enterprise Management Services work with Financial Management Services to create a foundation for multiple sales channels, providing the stability needed for financial control and reporting across the enterprise. A range of SAP applications are integrated to respond to our customers’ specific requirements and to maximize benefits for them.
ERP is the lifeblood of processes. Goods are procured, stored, sold and distributed using ERP. The ERP should be a conduit for stable, reliably functional processes with the ability to process large amounts of data.
Master data is kept up to date either in the ERP or an integrated PIM and is managed across other systems through to POS. Although these processes may seem tried and tested, there are constantly new process and technological developments with the potential to raise profits and sink costs.
Make the most of our long experience as an SAP partner! We can offer you practical, customized Best Practices and have already successfully implemented the newest real-time generation of the HANA SAP ERP suite.
Master Data Management
Master data is at the core of every IT process and professional management of master data is key to being prepared for future requirements and processes. The retail sector in particular, with many high frequency processes, is an area where errors are prone to proliferate, requiring data cleansing and deduplication at a later stage.
For the management of process master data, we rely on SAP standard functionality, with Master Data Governance and SAP Data Services offering extended options.
From our extensive experience, we also know that the detailed conceptual design for future data handling – from creation through to archive – is also extremely important.
For the networked retailer, the definition of process master data is extended to include media metadata and this information is often key to the business. We work with a range of PIM systems and can also offer services for master data creation.
Forecast & Replenishment
Under market conditions that change on a daily basis, a decisive factor in maximizing revenues is the ability to take all relevant factors into account and accurately predict demand. Based on SAP CAR, the combined functionality of SAP F&R and soon-to-be-released SAP Unified Demand Forecast, offers customers everything they need to optimize product availability, even allowing for additional information such as current ad campaigns or changes in the weather to be taken into account.
For fresh and ultra-fresh goods, our Best Practices help with planning and moving goods throughout the day.
An increasing number of companies nowadays either work with various forms of purchasing association or have established centralized procurement with processes for centralized invoicing and payment. A centralized settlement process enables the retail company (for example) to negotiate terms of purchase and payment between the supplier (creditor) and the customer (debtor). Commission is payable by either the customer or the supplier. Actual trading (orders, deliveries etc.) can then take place completely independently of the retailer.
The SAP ERP-Suite Agency Business Module offers the flexibility for documents to be captured and recorded without reference to upstream transactions, while abiding by all negotiated terms for both the supplier and the customer.
Customer Relationship Management
State-of-the-Art Customer Relationship Management – across all platforms and in real time
With increased connectivity across multiple channels, the quantity customer-related data has expanded dramatically. This information can be leveraged to create more targeted customer approaches, improving existing customer loyalty and adding more customers.
As you create, change or expand your customer approach, we are able to support you. Our established Best Practices combine with the latest technology developments such as SAP HANA Real-time Segmentation to take you to the state-of-the-art Relationship Management. Our reference architecture means that all information can be brought together in a single place, and that all contact channels can be centrally integrated.
We provide end-to-end CRM – across all platforms, from marketing planning through to feedback:
- Marketing planning
- Offer Management
- Social Media
- Feedback analysis
Best practices in accelerated implementation: log solution options using the SAP product portfolio; detailed descriptions of processes and test cases