Maintaining long-term, sustainable Customer Relationships
State-of-the-Art Customer Relationship Management – across all platforms and in real time
With increased connectivity across multiple channels, the quantity customer-related data has expanded dramatically. This information can be leveraged to create more targeted customer approaches, improving existing customer loyalty and adding more customers.
As you create, change or expand your customer approach, we are able to support you. Our established Best Practices combine with the latest technology developments such as SAP HANA Real-time Segmentation to take you to the state-of-the-art Relationship Management. Our reference architecture means that all information can be brought together in a single place, and that all contact channels can be centrally integrated.
We provide end-to-end CRM – across all platforms, from marketing planning through to feedback:
- Marketing planning
- Offer Management
- Social Media
- Feedback analysis
Software agnostic consultancy based on expertise gained over many SAP and Microsoft CRM implementations. Our consultancy is tailored to your individual process and system requirements.